CBS6 Albany published April 20, 2026: Families livid over alleged nursing home abuse. Surveillance video, police body camera footage, and state inspection records are raising questions about care and oversight at Eddy Village Green, a nursing home in Cohoes, as multiple families come forward with concerns about how residents are treated.
CBS6 Albany published April 28, 2026: How many nursing home incidents are going unreported? Following a CBS6 investigation into a Cohoes nursing home that revealed troubling video and state findings, a former employee of Eddy Village Green is coming forward, raising new questions about how allegations of abuse are handled inside the facility.
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CBS6 News, Albany, NY local
written by Briana Supardi
Monday April 20, 2026
COHOES, N.Y. (WRGB) — CBS6 INVESTIGATES— Surveillance video, police body camera footage, and state inspection records are raising questions about care and oversight at Eddy Village Green, a nursing home in Cohoes, as multiple families come forward with concerns about how residents are treated.
Police body camera footage from February 9, 2026, shows an officer attempting to wake a staff member inside the facility just after 1 a.m., after a family member called authorities concerned that staff responsible for monitoring residents were asleep on the job.
While the facility declined an interview, leadership responded in a statement. Samantha Guilfoyle, executive director of Eddy Village Green Cohoes, said the facility “promptly conducted a thorough internal review and communicated directly with the family member who submitted the complaint. We also self-reported it to the New York State Department of Health. Our internal review did not identify any negative outcomes.”
When asked what factors led to that determination, the facility did not provide additional details.
In a separate case from February 2, 2025, surveillance video shows a 79-year-old resident, Sharon Wagner, being pushed by a nursing assistant, causing her to fall and suffer a broken hip.
In the video, Wagner tries to walk to the dinner table when she’s blocked by a nursing assistant, who then ushers her backward, ultimately pushing her up against a wall, causing Wagner to fall.
The video shows Wagner lying on the floor for several minutes before receiving assistance.
Wagner’s family has filed a lawsuit against the facility.
According to a federal inspection report from the Centers for Medicare & Medicaid Services, based on a state investigation, the incident was initially documented as just a fall and not recognized as abuse until the following day.
The report also found that staff told investigators the employee involved had a history of “rough” behavior toward residents and had been “aggressive with staff members.”
The employee continued working at the facility for nine days after the incident before she was suspended on Feb. 11, 2025.
In a statement, the facility said it was “deeply disturbed” by the video and took “immediate, decisive action,” including terminating the staff member.
“This behavior is not representative of the culture we have built of safe, high-quality care, nor of the compassionate care our staff provides every day, and we took immediate, decisive action, including engaging the resident’s family and dismissal of the staff member. We reported this incident to the state and have been cooperative and transparent throughout the investigation process,” said Michelle Mazzacco, executive vice president, Continuing Care Network/The Eddy/St. Peter’s Health Partners.
The same federal report details multiple additional incidents at the facility, including a resident left unattended on a toilet for an hour and 20 minutes before being found on the floor with a permanent shoulder injury. This incident took place on November 4, 2024.
The very next day, according to the report, the same staff member is accused of telling a resident to “sit the f*** down” after the resident attempted to stand from the table after finishing their meal.
Then, on November 8, 2024, the report outlined another incident in which a resident filed a complaint after a staff member pushed them down onto the bed after the resident called for assistance in the middle of the night. The report stated the staff member then turned off the resident’s call bell and left without providing assistance.
Investigators concluded the failures extended beyond a single employee, citing breakdowns in preventing abuse, reporting incidents, investigating complaints, and protecting residents.
Federal regulators fined the facility more than $97,000, with an additional $30,000 penalty issued by New York state.
In a statement, a spokesperson for the facility stated, “The conduct documented in the February 2025 Department of Health report is unacceptable and in direct violation of our values and standards of care. The staff members involved are no longer employed at Eddy Village Green. In addition, we made changes to the facility’s management team to reinforce accountability, oversight, and resident safety. We have zero tolerance for any behavior that compromises the safety or dignity of our residents.”
However, some families say they are concerned that not all incidents are fully documented.
Rich Lovrich said his mother-in-law, a non-ambulatory resident, suffered a broken leg while at the facility in February, but the family has not received a clear explanation of how the injury occurred.
“They simply tell you the condition,” Lovrich said. “But when we ask how it happened, there are theories that come out.”
Lovrich also raised concerns about hygiene practices.
“Care issues like urine on her pillow, which my wife found a few times, a continuous eye infection that went on for a couple of years,” he said. “And we, in fact, got Eddy Village Green to agree that it was because of hygiene issues there. They were using the same basin in which to wash her butt and her face.”
In another statement, the facility responded to these allegations, saying it follows strict infection-control standards and reviews any concerns promptly, adding that corrective action is taken when needed.
“Staff are required to routinely assess each resident, document any concerns, notify appropriate clinical leadership, and communicate with the resident’s designated representatives in accordance with regulations and our internal procedures. Eddy Village Green is subject to extensive regulatory oversight at both the state and federal levels, and we encourage families to bring any concerns to us. Any concern raised that suggests a deviation from standard policy is reviewed promptly and thoroughly by our clinical leadership team, and corrective action is taken if warranted. Our priority is, and always will be, the safety, dignity, and well-being of every resident entrusted to our care,” said Michelle Mazzacco, executive vice president, Continuing Care Network/The Eddy/St. Peter’s Health Partners.
Not long after a snoozing staffer prompted a family member to call police, the facility changed its visitation procedures, which family members say only heightened their concerns.
While visitors previously had round-the-clock access using a door code, they are now required to be let in by staff between 8 p.m. and 8 a.m.
The facility said the change was made for security reasons, to better track who is entering the building after hours.
“Due to a number of visitors frequenting the homes late at night without the knowledge of staff, this change was instituted to ensure that all residents are safe and that we can account for all visitors and who they are seeing,” said Guilfoyle in a statement.
Some families, however, feel the change limits their ability to check in unannounced.
“We feel they’re setting up a system where if you complain, you could be refused entry,” Lovrich said.
Eddy Village Green declined an on-camera interview but said in statements that resident safety and well-being are its top priorities and that it encourages families to raise concerns.
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